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Customer Assistance

We want you to be satisfied with your konig-geneva.com purchases.

 Accepting merchandise for return or exchange, provided it:

 

  • Is in new condition

  • Hasn't been washed, worn or altered

  • Is accompanied by the original invoice

  • Is returned according to the schedule below

     

TIMING FOR A RETURN OR EXCHANGE

Within 60 Days:
Full-Price Items 
Gifts You Received

Within 30 Days For:
Sale Items 
Jewelry

Cannot Return:
Personalized Items
Gift Boxes

ALLOW UP TO 2 WEEKS TO PROCESS YOUR RETURN OR EXCHANGE

It could take up to 2 weeks for us to receive and process your return or exchange.

We will credit your original form of payment unless otherwise specified.

Purchases with PayPal or PayPal Credit:
PayPal purchases will be reimbursed directly to your PayPal account or Credit Card.

Purchases with Stripe:
Stripe purchases will be reimbursed directly to the customers credit card.

Purchases with Gift Card:
If any portion of your purchase was paid for by gift card, you will receive the full value of your return on a Konig-Fashion.com Virtual Gift Card.

MAKING A RETURN TO OUR RETAIL STORE

All returns and exchanges must conform to the guidelines of our return policy and must be accompanied by the original invoice.

 

We do not take part in the return shipping fees.

 

All returns must be sent to :

 

Konig Group SA

2 place des alpes,

1201 Geneva, 

Switzerland

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Our Store

Opening Hours

Geneva 1201

Place des Alpes 2

+41 22 732 77 87

More Information

Mon - Fri: 10am - 7pm

Sat: 10am - 6pm

Sun: Closed

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